iPECS UCP - 2.7.3.2 Agent Automatic Wrap-Up

iPECS UCP
Feature Description and Operation Manual Issue 1.3
18
2.7.3.2 Agent Automatic Wrap-Up
Description
When an Agent completes an ACD group call, the Agent automatically enters into the Wrap-
up state. In this state, an Agent will not receive ACD calls, allowing the Agent to complete
paperwork, etc. The Agent remains in this automatic Wrap-Up state for the duration of the
ACD group Wrap-Up Timer. After the Wrap-Up Timer or by using “Wrap-Up-End” feature, the
Agent returns to available status and can receive ACD group calls.
Operation
Agent iPECS IP & LDP Phones
Activation is automatic when the Agent completes an ACD Group call
[TRANS/PGM] + {FLEX} + “585” + ACD Group Number + [HOLD/SAVE]
To assign a {WRAP-UP-END} button
1. Dial “585” the Wrap-Up-End code.
To manually deactivate the Wrap-Up state
Or,
Press the {WRAP-UP-END}Flex button.
Agent SLT
1. Dial “585” the Wrap-Up-End code.
To manually deactivate the Wrap-Up state
Conditions
1. During Wrap-Up, the assigned {WRAP-UP-END} Flex button flashes. The button
LED extinguishes when the Wrap-Up Timer expires or if the button is pressed,
both actions return the Agent to the available state.
Programming
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering Plan Wrap-Up End
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes Wrap-Up Timer
Related Features
Hardware