iPECS UCP
Feature Description and Operation Manual Issue 1.3
27
Mail. Up to two hundreds (200) Announcements are available for group
announcement recordings. Announcements 201 and 202 are reserved for MOH
and Multi Language selection announcements, respectively.
2. When equipped to support multiple languages, the Language selection
announcement is played prior to a guaranteed announcement, allowing the caller
to select between the languages equipped in the system (maximum 6).
3. To define a guaranteed announcement, assign 0 seconds to the 1st
announcement control timer.
4. The sequence number for the voice storage device is given in the Administration
and Programming Manual ‘System Overview Web page’.
Programming
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes Entered Caller ID(ICLID) Usage,
Related Features
Integrated Auto Attendant
ACD Caller Controlled ICLID Routing
Multiple Language Support
Hardware
2.7.5 Auto ACD DND Unavailable Service
Description
An Agent who does not answer a call offered from an ACD group within the ACD No-Answer
timer is placed in a “No response” unavailable status, called ACD DND. In this state, the
Agent is Off-duty and will not receive ACD calls from the group. If the Auto DND Reason
code is “0”, after the ACDDND Wrap timer expires, the Agent returns to available status.
Otherwise, the Agent must return to the On-duty status manually.
Operation
System
Agent iPECS IP & LDP Phones
Auto ACD DND activates automatically when Reason code “0” is assigned.
1. Dial “571”, the Agent On/Off Duty Code.
To return to the On-duty status
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