iPECS UCP - Page 33

iPECS UCP
Feature Description and Operation Manual Issue 1.3
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4. Dial the Agent ID, the agent is logged into the ACD group.
1. Lift the handset.
To Logout of the primary ACD Group
2. Dial “582”, the ACD Agent Primary Logout code.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged out of the ACD Group.
1. Lift the handset.
To Login to a secondary group using the Agent Id
2. Dial “583”, the ACD Agent Secondary Login code.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged into the ACD group.
1. Lift the handset.
To Logout of the secondary ACD Group
2. Dial “584”, the ACD Agent Secondary Logout code.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged out of the ACD Group.
Conditions
1. The system outputs ACD events including Login/Logout messages when ACD
Manager Print is enabled.
2. The Agent Id can be any 4-digit number (0000-9999). iPECS does not verify the
Agent Id, other than requiring that four digits be entered.
3. Any Agent Id may be used to login except at a Hot Desk Station where a Station
Authorization code is required.
Programming
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering Plan ACD Agent Primary Login,
ACD Agent Primary Logout, ACD Agent Secondary Login,
ACD Agent Secondary Logout
STATION GROUP
DATA
Station Group Assignment ACD Group Type
SYSTEM DATA
System Attributes ACD Manager Print
System Attributes

Unified Message Format
Related Features
 Station Groups
 Hot Desk
 Authorization Codes (Password)
Hardware