iPECS UCP - 2.7.3 Agents

iPECS UCP
Feature Description and Operation Manual Issue 1.3
16
Operation
Supervisor iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE]
To assign a {GROUP STATUS} button at the Supervisor
1. Lift the handset or press the [SPEAKER] button.
To output ACD Statistics Report
2. Press the {GROUP STATUS} button.
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial “#”, the ACD Group Statistics Print code.
4. Press the [MUTE] button to initialize the ACD database after printing; this
eliminates overlap of future reports.
1. Lift the handset or press the [SPEAKER] button.
To output the Agent Statistics Report
2. Press the {GROUP STATUS} button.
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial “3”, the Agent code, the LCD menu will update.
[1] DUTY STATUS
[2] DUTY ON/OFF
[#] DUTY PRINT
4. Dial “#”, the Agent Statistics Print code.
5. Press the [MUTE] button to initialize the ACD database after printing; this
eliminates overlap of future reports.
Conditions
1. The ACD status can be printed periodically. ACD is output at intervals of the ACD
Print Time. The ACD records contain information for both ACD agents and ACD
groups.
2. The Supervisor must be assigned as a Supervisor for the ACD Group and be
logged into the group to access the Group Status display information.
Programming
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering Plan ACD Supervisor Status
SYSTEM DATA
System Attributes  ACD Print Enable, ACD Print Timer