iPECS UCP
Feature Description and Operation Manual Issue 1.3
30
System Attendant
1. Press the [TRANS/PGM] button.
To record a CIQ Announcement for an ACD Group
2. Dial “06”, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the System Announcement number (“01”-“200”)
5. Dial language type (“1”~”6”), the current announcement is played followed by the
“Press # to record” prompt.
6. Dial “#”.
7. After the beep-tone, record message.
8. Press the [HOLD/SAVE] button to stop recording and save the announcement.
1. Press the [TRANS/PGM] button.
To delete a recording
2. Dial “06”, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the System Announcement number (“01”-“200”).
5. Dial language type (“1”~”6”), the current announcement is played followed by the
“Press # to record” prompt.
6. Press the [SPEED] button during playback to erase the announcement.
Conditions
1. Thresholds are assigned as total Calls-In-Queue to activate a Page alert and are
checked from lowest priority (CIQ #1) to highest priority (CIQ #3). Thus, the
highest priority CIQ defined should have the largest threshold and the lowest
priority CIQ should have the smallest threshold.
2. The System has two hundreds (200) announcements employed for Auto Attendant,
ACD groups, CCR, Page Alerts, etc. Two announcements are reserved for MOH
and multi-language support, announcements 201 and 202 respectively.
Programming
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes CIQ #1,#2,#3 Page Alert
Threshold, Announcement Location ,Page Zone, Announcement
Delay Time, Announcement Repeat Time
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