iPECS UCP
Feature Description and Operation Manual Issue 1.3
32
Operation
Agent iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + VM Station Group + Group Message Wait Station +
[HOLD/SAVE]
To assign a {GROUP MAILBOX} Flex button
1. Lift the handset or press the [SPEAKER] button.
To retrieve Station Group Voice Mail
2. Press the{GROUP MAILBOX} button to receive the “Password” prompt.
3. Dial the ACD Group number and Group Mailbox Password. The “Number of
Messages” prompt followed by Voice Mail instruction prompts are played.
4. Dial the desired option from the Voice Mail prompt.
5. At completion of the session, hang-up to return to idle.
1. After the Mailbox Greeting and beep, leave the message.
To leave a voice message
2. Hang up to quit recording or dial “*” for further options.
Conditions
1. The System Administrator or Supervisor may change the Group Mailbox Password.
2. An outside caller cannot access the Group Mailbox to retrieve messages.
Programming
STATION GROUP
DATA
Station Group Assignment VSF-VM Group Type
Station Group Attributes Mailbox Message Wait Station,
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