CHAPTER 17
Contacting Customer Support and
Returning Components
•
Contacting Customer Support on page 107
•
Return Procedure for the SRX100 Services Gateway on page 108
•
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 108
•
Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels on page 109
•
Packing the SRX100 Services Gateway and Components for Shipment on page 110
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you
can return them for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Return Procedure for the SRX100 Services Gateway on page 108•
• Locating the SRX100 Services Gateway Component Serial Number and Agency Labels
on page 109
• Packing the SRX100 Services Gateway and Components for Shipment on page 110
107Copyright © 2015, Juniper Networks, Inc.
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