Juniper SRX100B - Return Procedure for the SRX100 Services Gateway; Center; Locating the SRX100 Services Gateway Component Serial Number and Agency

Return Procedure for the SRX100 Services Gateway
To return an SRX100 Services Gateway or component to Juniper Networks for repair or
replacement:
1. Determine the part number and serial number of the device or component. See
“Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels” on page 109.
2. Obtain a Return Materials Authorization (RMA) number from JTAC. See “Contacting
Customer Support” on page 107.
NOTE: Do not return the device or any component to Juniper Networks
unless you have first obtained an RMA number. Juniper Networks reserves
the right to refuseshipments that do not have an RMA. Refusedshipments
are returned to the customer via collect freight.
3. Pack the SRX100 Services Gateway or component for shipping. See “Packing the
SRX100 Services Gateway and Components for Shipment” on page 110.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Locating the SRX100 Services Gateway Component Serial Number and Agency Labels
on page 109
•
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 108
• Packing the SRX100 Services Gateway and Components for Shipment on page 110
• Contacting Customer Support on page 107
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning a services gateway or hardware component to Juniper Networks for
repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
Copyright © 2015, Juniper Networks, Inc.108
SRX100 Services Gateway Hardware Guide for B and H Model Numbers