Juniper SRX100B - Page 129

4. Shut down power to the device by pressing the Power button on the front panel of
the device.
5. Disconnect power from the device.
6. Remove the cables that connect to all external devices.
7. Remove all field-replaceable units (FRUs) from the device.
8. If the device is installed on a wall or rack, have one person support the weight of the
device while another person unscrews and removes the mounting screws.
9. Place the device in the shipping carton.
10. Cover the device with an ESD bag, and place the packing foam on top of and around
the device.
11. Replace the accessory box on top of the packing foam.
12. Securely tape the box closed.
13. Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
Packing the Components for Shipment
Follow these guidelines for packing and shipping individual components of the services
gateway:
•
When you return a component, make sure that it is adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
•
Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
CAUTION: Do not stack any of the services gateway components during
packing.
Related
Documentation
• Required Tools and Parts for Installing and Maintaining the SRX100 Services Gateway
on page 41
• Locating the SRX100 Services Gateway Component Serial Number and Agency Labels
on page 109
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 108
• Return Procedure for the SRX100 Services Gateway on page 108
• Juniper Networks Technical Assistance Center on page 103
111Copyright © 2015, Juniper Networks, Inc.
Chapter 17: Contacting Customer Support and Returning Components