© Microhard Systems Inc. 194
Appendix G: Troubleshooting
Below is a number of the common support questions that are asked about the IPn3G. The purpose of the
section is to provide answers and/or direction on how to solve common problems with the IPn3G.
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Question: Why can’t I connect to the internet/network?
Answer: To connect to the internet a SIM card issued by the Wireless Carrier must be installed and the
APN programmed into the Carrier Configuration of the IPn3G. For instructions of how to log into
the IPn3G refer to the Quick Start.
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Question: What is the default IP Address of the IPn3G?
Answer: The IPn3G has two interfaces that are available for local configuration. The default IP address
for the LAN (the RJ45 connector on the back of the unit) is 192.168.0.1. The default IP address
for the USB (requires drivers to be installed), is 192.168.111.1.
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Question: What is the default login for the IPn3G?
Answer: The default username is admin, the default password is admin.
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Question: Where do I get the USB drivers?
Answer: The drivers can be downloaded from the Microhard Support Site. Which is located at:
www.microhardcorp.com/support
To download items from the support site, you must first login. An account can be created, or you
can use the default account cellular@microhardcorp.com, password mhscell.
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Question: How do I install the USB drivers?
Answer: Watch our video at: http://www.microhardcorp.com/IPn3G-Video.php, for step by step
instructions.
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Question: What information do I need to get from my wireless carrier to set up the IPn3G?
Answer: The APN is required to configure the IPn3G to communicate with a wireless carrier. Some
carriers also require a username and password. The APN, username and password are only
available from your wireless carrier.
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Question: How do I reset my modem to factory default settings?
Answer: If you are logged into the IPn3G navigate to the Tools > Default Tab. If you cannot log in, power
on the IPn3G and wait until the status LED in on solid (not flashing). Press and hold the CONFIG
button until the unit reboots (about 8 seconds).
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