Appendix B TriStar II 3020
B-28 302-42828-01 - Dec 2013
4405- Fatal communications error with SmartPrep Unit [n] - S/N: [nn].
6000 Series
6000- An error occurred while loading the application control information. Data entry
cannot be performed. [Code Number]
6003- Unable to read the calibration file [number].
6004- Unable to write the calibration file [number].
6008- At least one sample must be selected to proceed.
Action: Use the SmartPrep setup program to download the proper controller
software to the instrument, or if unavailable, contact a Micromeritics
service representative.
Cause: There was a fatal error in the serial communications between the
application and the SmartPrep Instrument Controller. All displays for
that SmartPrep will be closed.
Action: Ensure that the SmartPrep is properly chained to the computer on the
communications port configured in the Setup program. Stop and re-
start the application. Contact a Micromeritics service representative if
this error message continues.
Cause: An error occurred accessing the control information disk file required
by this application.
Action: The disk drive may have failed or be corrupt. Run diagnostics on the
disk drive.
Cause: An attempt to load a previously saved calibration file was
unsuccessful.
Action: Ensure the file exists and the file name is entered correctly. Then try
again.
Cause: An attempt to save the calibration to a separate file was unsuccessful.
Action: Ensure that the disk is not full or write-protected, then try again.
Cause: An attempt was made to start an analysis without selecting any
sample files.
Action: Select at least one file, then start the analysis.
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