Oki MC770 Maintenance Manual

45584901TH Rev.1
5-2 /
Oki Data CONFIDENTIAL
5.1.2 Collection of debug logs with a USB device
[1] General description
Thepurpose of collecting thedebuglogsis to acquire theinformation foranalyzing problems
whichoccurredduringtheMFP’soperation.Insuchacase,youcancollectthedebuglogsby
inserting a USB device into the MFP. Even if the power has to be turned OFF with the main
powerswitchafteraproblemoccurs,thedebuglogswillbesavedintheMFP(upto3logs).If
thedebuglogshavealreadybeensavedintheMFP,theyalsocanbecollected.
The following information is included in the USB debug logs.
Internaloperation,Jobhistory,HDD/memoryusagestatus,etc.(Personal/Corporateinformation
(address book) not included)
When the debug logs are collected, also do so for the following information. since it maybe
difficult to investigate only using the debug log.
• Listprintmode([9]+[START])[300:AllCSVles]
• JoblogsbelowinWebPage->[Logs]->[ExportLogs]
- PrintJobLogExport
- Fax Transmission Journal Export
- Fax Reception Journal Export
- ScanLogExport
- MessagesLogExport
• Problemoccurrencetime
Or the time when the customer called if it is difficult to work out when it occurred
• Statusofwhenyoucollectedthedebuglog
 Asintheexamplebelow,checkthestatustoknowiftheproblemoccurredatthedebuglog
collection or how the customer recovered it.
• E.g.
- YoucheckedtheproblemandconnectedaUSBdevicetotheequipment.
- No problem occurred when an attempt to collect the debug log was made; however the
customerdidturnthemainpowerswitchOFFwhentheproblemoccurred,sothelogcan
be collected.
[2] Collection procedure
1. Note
Whencollectinga log,besureto obtain consentfromtheuser inadvanceand getthe
dedicated script file from the service center.
2. About USB devices
Be sure to format the USB device with FAT16/32 beforehand. (Recommend size: 2GB or
more)
3. Advance preparation of collection
Store the dedicated script file to the root directory of the USB device.
4. Procedure for collecting debug logs
1.Insert USBdevice, inwhich the dedicated script fileisstored, into theMFP while the
power is ON.
2.TheLEDintheMFPstartsblinkingaftertheUSBdevicehasbeeninserted.
3.Whenthecollectionofthedebuglogsisnished,beepingisheard.
4.Afterthebeepinghasstopped,removetheUSBdevice.

Oki MC770 Specifications

General

Brand	Oki
Model	MC770
Category	All in One Printer
Language	English