Call Hold Mode—Call Queuing Announcement Mode
If set to "Enable", callers on hold are informed of their current position in the call hold queue.
Example: "One other person is waiting to connect."
Value Range
Enable, Disable
Maintenance Console Location
23.2 UM Configuration—[4-2] Service Settings—Parameters
Feature Guide References
3.2.1.3 Automated Attendant (AA)
Call Hold Mode—Call Retrieval Announcement Timing (1-30 s)
Specifies the interval between the voice guidance message that asks whether or not calls are to be retrieved
during call holding.
Example: "To cancel holding, press 2 now. Otherwise, I’ll try your party again."
Value Range
1–30 s
Maintenance Console Location
23.2 UM Configuration—[4-2] Service Settings—Parameters
Feature Guide References
3.2.1.3 Automated Attendant (AA)
Alternate Extension
Specifies extensions that require a different transfer sequence than normal. Calls to these extensions will be
transferred according with the setting for 24.4 UM Configuration—[5-4] System
Parameters—Parameters— PBX Environment—Alternate Extension Transfer Sequence (Up to 16
digits / [0-9 * # D R F T X , ;]).Click Edit and follow the steps below to edit an alternate extension.
Adding an Alternate Extension
1. Click New.
2. Enter an extension number.
3. Click OK.
Editing an Alternate Extension
1. Select the desired alternate extension.
2. Click Edit.
3. Edit the extension number.
4. Click OK.
PC Programming Manual 917
23.2 UM Configuration—[4-2] Service Settings—Parameters
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