3. Enter the number where you want to divert executive calls.
Pick Up a Held Executive Call on a Shared Line
Executives and assistants can both pick up held calls on shared or private
executive lines.
On shared lines, the executive and assistant can view the status of calls on both
phones and choose which call to pick up.
1. Press and hold the line key with the held call.
2. Select the held call, and select the Pick Call soft key.
Pick Up a Held Executive Call on a Private Line
On private lines, the executives and assistants can pick up held calls on each
other's phones, but they cannot view the status of a call or choose which held call
to pick up.
1. On the
Home
screen of the assistant’s phone, select Assistant.
2. Select an executive, then select Pick Call.
Barge In on an Executive Call
When you barge in on the call, all parties are notified that you have barged in on
the call, and you can talk with the other parties on the call.
1. During an active call on the executive's line, press and hold the executive line
key.
2. Select the Barge In soft key.
Silently Barge In on an Executive Call
In addition to barging in on a call, executives can silently barge in on the call and
listen to the call without anyone knowing the executive is on the call.
When an executive silently barges in on a call, the other parties are not notified,
no one can hear the executive's audio, and the executive cannot talk to the other
parties on the call.
Assistants cannot silently barge in on executive calls.
1. During an active call on the executive's line, press and hold the executive line
key.
2. Select the S-Barge In soft key.
Access the Call Actions for Cisco BroadWorks Dynamic Busy
Lamp Field (BLF)
You can access the call actions settings on the phone and modify the settings
from the Attendant Call Action menu when dynamic BLF is configured on the
phone.
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Chapter 15 Cisco BroadWorks Features
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