On a guest ACD phone, answer incoming calls from call center customers, update
your presence status, view incoming call center information, and transfer calls.
NOTE: When you log in to a host phone as a guest user, the Use Host softkey
isn’t available.
If your system administrator enables Hoteling, you don’t need to log in as a guest
before you log in to your ACD account.
■
Do one of the following:
● If you see the
Agent Sign In
screen, sign in.
● If you don’t see the
Agent Sign In
screen, press the ASignIn softkey or go
to Settings > Features > Agent Sign In > Sign In.
Log Out of a Guest ACD Phone
After you use a guest ACD phone, make sure you log out to prevent access to your
personal settings.
If you’re logged into your ACD account when you log out of the host phone, you’re
automatically logged out of your ACD account.
■
Select the ASignOut softkey or go to Settings > Features > Agent Sign In > Sign
Out.
The phone displays the default guest settings.
Sign In Using Your UC-One Credentials
You can enter your UC-One credentials on your phone and view your line
registered with theCisco BroadWorks server.
Your system administrator provides your UC-One credentials.
1. Go to Settings > Basic > UC-One Credentials.
2. Enter the Server Address.
3. Enter your user name.
4. Enter your password.
Sign In to Microsoft Exchange Using the Local Interface
Sign in to your Microsoft Exchange account on the phone’s local interface to
access your calendar and contact lists.
Before you can sign in to your Exchange account, your system administrator must
configure the phone to integrate with your Exchange server.
1. Go to Settings > Basic > Exchange Sign in.
2. Do one of the following:
● Select Login Credentials and enter your Exchange server domain,
username, and password into the phone then select Submit.
18
Chapter 4 Logging In to and Locking Your Phone
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