Poly CCX - View the PAB Status; Polycom Desktop Connector; Troubleshoot Audio and Echo Issues

View the PAB Status
View the status of the Personal Address Book (PAB) on your phone to
determine any issues with the PAB. Contact your system administrator for further
troubleshooting help.
■
Go to Settings > Status > Contact Directory.
The following information displays:
● Status
● Server Control Method
● Server URL
● Registration Index and User ID
Polycom Desktop Connector
If you encounter any issues using the Polycom Desktop Connector (PDC), see the
following table for possible solutions to common problems.
Table 19-1
Common PDC Problems and Solutions
Issue Corrective Action
The computer and
phone can’t establish a
connection.
Verify the Polycom Desktop Connector settings on your phone.
You may need to reboot your phone or press the Reconnect
softkey.
I can't enter
information in a
phone field using my
computer keyboard.
Check to see if the phone field has a flashing cursor. You can use
PDC only to enter information in a phone field if the field has a
flashing cursor.
I can't place a call. If you're using PDC, you can't place a call using the New Call
softkey. To place a call, enter the phone number and select Dial.
I want to change
the phone that is
connected to the
Polycom Desktop
Connector.
Disable the Polycom Desktop Connector, which is already
connected to your computer and is in active state on your phone.
Setup and enable the phone that you want to connect to Polycom
Desktop Connector. Once your computer receives an initial
communication from the newly configured phone, it asks you
to confirm the connection by displaying the message “You were
controlling <MACaddress1> with your computer. Do you want to
change to controlling <MACaddress2> ?” Click OK.
Troubleshoot Audio and Echo Issues
In some cases when you are using your headset during a call, your contacts may
experience audio or echo issues, such as feedback of your voice or of their own
voice. If your contacts hear an echo during a call when using your headset, enable
echo cancellation on your phone.
1. Go to Menu > Settings > Basic > Preferences.
2. Select Headset > Echo Cancellation and select Enabled.
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Chapter 19 Troubleshooting