Poly CCX - Manage a Call from the Calls Screen; Transferring Calls; Transfer a Call Using Blind Transfer; Transfer a Call Using Consultative Transfer

Figure 5-2 Multiple calls on the calls screen
Manage a Call from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring
the call.
1. Select a call.
2. Do one of the following:
● Select Hold to place an active call on hold.
● Select Resume to make a held call active.
● Select End Call to end a call with a contact. You can end active calls only,
so resume the held call first before ending it.
● Select Transfer to send the call to another contact.
Transferring calls
Transfer active or held calls to another contact.
Use one of the following transfer types:
● Blind transfer: Transfers the call directly to another line without speaking with
the other party first.
● Consultative transfer: Enables you to speak with the other party before
completing the transfer.
Transfer a Call Using Blind Transfer
When you use Blind call transfers, calls transfer as soon as the recipient’s line
connects.
1. During a call, select Transfer .
2. Dial a number or select a contact from Recent Calls or Contacts.
The call transfers as soon as the recipient’s line connects.
Transfer a Call Using Consultative Transfer
When you use consultative call transfers, you can speak with the recipient and
then manually complete the transfer.
1. During a call, select Consult .
The phone places the caller on hold while you start the transfer.
2. Dial a number or select a contact from Recent Calls or Contacts.
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Chapter 5 Audio Calls