Poly CCX - Shared Lines; Shared Line Limitations; Answering Calls on Shared Lines; Missed and Received Calls on Shared Lines

Shared Lines
All CCX support multiple and shared lines. Your administrator can customize your
phone to enable multiple shared lines.
Shared Line Limitations
Phones configured with shared lines have certain limitations.
The following features aren’t available or have limitations on phones with shared
lines:
● Forwarding an incoming call isn’t available.
● Ignoring or rejecting an incoming call on shared lines disables ringing only.
● Enabling Do Not Disturb on shared lines disables ringing only. A visual
notification of the call prompts with the option to answer the call.
Answering Calls on Shared Lines
Incoming calls to a shared line cause all registered phones to ring. You can answer
the call on any of the registered phones.
When you answer an incoming call, a green indicator light displays on the line key
on all phones for the shared line.
Missed and Received Calls on Shared Lines
If no phones answer a shared line call, it displays as missed on all registered
phones.
When one phone answers the call, no other registered phone displays call as
missed. Your administrator can configure the phone to display answered shared
line calls on the received calls list of all phones.
Hold a Call Privately on a Shared Line
You can hold a call privately on a shared line. The line displays busy status on the
other phones on the shared line.
By default, when you hold a call on a shared line, all of the phones registered with
that line display the call's held status. When your administrator enables Private
Hold, the Pvt Hold softkey displays. You can hold a call privately, transfer a call, or
initiate a conference call without notifying others of the call's held state.
Check with your system administrator to find out if this feature is available on your
phone.
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Chapter 8 Shared Lines