Poly CCX - Ribbon Communications Features; Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance; Placing a MADN Call; Answering a MADN Call

Ribbon Communications Features
The following features are available when your administrator configures your
phone with Ribbon Communications.
Ribbon Communications Multiple Appearance Directory
Number - Single Call Appearance
Register your phone with the Ribbon Communications server to use Multiple
Appearance Directory Number - Single Call Appearance (MADN-SCA). With
MADN-SCA, you can share a single line with other contacts in a Multiple
Appearance Directory Number (MADN) group.
System administrators assign members to MADN groups. MADN groups support a
maximum of 32 members. Any MADN member can place, answer, hold, resume, or
barge in on calls on the shared line. Additionally, all group members can view the
status of a call on the shared line.
Check with your system administrator to find out if this feature is available on your
phone.
Placing a MADN Call
Any MADN member can place a call on the shared line.
When a member places a call on the shared line, the other members are notified
with a steady red LED light on the line key of the members' phones.
Only one call at a time can be active on the shared line. If a call is received on the
shared line with an active call in place, the incoming call is sent to voicemail.
Answering a MADN Call
Any MADN member can respond to an incoming call to the shared line.
Any incoming call to the shared line rings on all group members' phones
simultaneously. The call is displayed on all members' screens, and a green LED
light flashes on the line's line key.
When a MADN member answers an incoming call, the LED indicator on the line
key for all phones changes to a steady red light to indicate the call was answered.
Members can also view the status of a call on the shared line by pressing and
holding the corresponding line key for one second. The call's status and the Barge
In softkey display for five seconds.
If bridging is disabled and privacy is enabled for the shared line, you can’t barge in
on active calls answered by other MADN members.
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Chapter 16 Ribbon Communications Features