Troubleshooting
If you’re having issues with your Poly phone, try the troubleshooting options and
solutions in the following topics to resolve certain issues.
Speakerphone
If your speakerphone doesn't work, your system administrator may have disabled
it. If this is the case, a message displays after you press the speakerphone key
informing you that Handsfree mode is disabled. In this case, use the handset or a
headset to handle calls.
USB Port
If you attach a USB device to your phone, and the phone does not detect the
attached USB device, your system administrator may have disabled the USB port
on your phone.
In this case, you cannot attach a USB device to your phone to use the following
features:
● Call recording
● Picture frame
● USB headset
Contact your system administrator for help on enabling the USB port on your
phone.
Check the Status of the Calendar
Issues with the phone’s connection to the Microsoft server may cause calendar
problems. Without a functioning connection, you might not see the Calendar icon
on the
Home
screen or you might not receive meeting reminders.
1. Go to Settings > Calendar.
2. From the Calendar screen, select Connect.
View the GAB Status
View the status information and server URL for the global address book.
■
Go to Settings > Status > Global Address Book.
The status information and the server URL for the GAB display.
Troubleshooting
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