Poly CCX - Guidelines When Recording Calls; Record a Call; Pause a Recording; Resume a Recording

For a list of supported USB flash drives to record phone audio, see Technical
Bulletin 38084: Supported USB Devices at HP Support.
NOTE: If your phone doesn’t detect the USB device when you insert it into the
USB port, the USB port on your phone may be disabled. Contact your system
administrator for assistance using the USB port.
Guidelines When Recording Calls
Use the following guidelines when recording audio calls on your phone.
● Inform contacts when you’re recording a call.
● Make sure to mute your audio when you’re placed on hold while recording the
call.
● During an active call, pause your recording before answering incoming calls.
All incoming calls you answer after you start recording are also recorded in
the same file. For example, on June 22, 2019, at 11:22 a.m., you answer a call
from person A. During your call with person A, you answer calls from person B
and person C. All three calls are recorded in the same file.
Record a Call
The phone enables you to record an active audio call. Make sure to inform your
contacts on the call before you begin recording.
Some things to note about recording:
● You can’t record when there are no connected calls, when you place a new call
to transfer a call or initiate a conference, or when you have an incoming call.
● Your phone records some tones that your contact’s phone makes.
● When you mute your microphone while recording, the phone doesn’t record
your audio and records only the other participants’ audio.
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During an active call, select Menu > Start Recording.
Pause a Recording
During a call, you might need to pause a recording while the call is active.
■
Select Menu > Pause Recording.
The message Recording Paused displays in the status bar.
Resume a Recording
After you pause and then resume recording, recording continues in the same file.
■
Select Menu > Resume Recording.
Stop Recording
Stop recording a call before the call ends. The recording also stops when the
active call ends, no matter who ended the call.
Guidelines When Recording Calls
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