Poly CCX - Bluetooth Headset Issues; Recording Issues and Solutions; Reset the Phone to Factory Defaults

Bluetooth Headset Issues
If you encounter any issues using a Bluetooth headset, see the following table for
possible solutions to common problems.
Table 19-2 Common Bluetooth Headset Issues and Solutions
Issue Corrective Action
The Bluetooth settings do not display on my
phone
Do one of the following:
● Check with your system administrator
to see if the Bluetooth feature is
enabled on your phone.
● Make sure the Bluetooth Radio setting
is on.
My headset doesn't pair automatically. If your headset is an older model, you
may need to enter a password before the
headset can pair with your phone. Refer
to your headset documentation for more
information.
Recording Issues and Solutions
If you encounter any issues recording calls, see the following table for possible
solutions to common problems.
Table 19-3
Common Recording Issues and Solutions
Issue Corrective Action
The message “USB device is full. Recording
canceled” displays when I pressed Start.
Check that there’s sufficient space on the
USB flash drive.
The recording stops during a call. If the USB flash drive becomes full during
recording, recording stops and the message
“USB device is full. Recording stopped”
displays.
Delete previous recordings to make space
on the USB flash drive.
The message “USB device removed
unsafely. Recording canceled” displays
when I remove my USB flash drive during a
call.
Don’t remove the USB flash drive while
recording. If you want to remove the drive
during a call, press Stop, and then remove
the drive.
The message “Unsupported USB device
attached” displays.
Use the Compatibility Matrix for a list of
compatible headsets.
Reset the Phone to Factory Defaults
Access the phone reset option without having to enter an administrator password.
After the administrator configures this feature on the phone, you can reset the
phone to factory default settings.
■
Go to Settings > Basic > Reset to Factory.
Bluetooth Headset Issues
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