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Table of Contents5
Before You Begin13
Audience, Purpose, and Required Skills13
Icons Used in Poly Documentation13
Documentation Feedback13
Poly CCX Phones Model Numbers14
Getting Started15
CCX Phone Hardware Overview15
Poly CCX 400 Business Media Phones Hardware15
Poly CCX 500 and CCX 505 Business Media Phones Hardware16
Poly CCX 600 Business Media Phones Hardware18
Poly CCX 700 Business Media Phones Hardware19
LED Indicators on CCX Phones21
Navigating Your Phone21
CCX Business Media Phone Screens22
Entering Information Using the Onscreen Keyboard24
Change the Keyboard Layout24
Options to Enter Information in Data Fields25
Accessibility Features26
Users Who Are Deaf or Hard of Hearing26
Users with Limited Mobility26
Users Who Are Blind, Have Low Vision, or Have Limited Vision27
Logging in to and Locking Your Phone28
Logging in to Your Poly CCX Phone28
Log in to a Phone28
Log out of the Phone28
Change Your Login Password28
Log in to a Host Phone as a Guest29
Log out of a Host Phone29
Log in to a Guest Automatic Call Distribution Phone29
Log out of a Guest ACD Phone30
Sign in Using Your UC-One Credentials30
Sign in to Microsoft Exchange Using the Local Interface30
Sign in to Microsoft Exchange Using the System Web Interface31
Locking Your Phone31
Lock Your Phone31
Unlock the Phone32
Audio Calls33
Use the Handset, Headset, or Speakerphone33
Placing Audio Calls33
Place an Audio Call33
Place an International Call34
Place a Call from Recent Calls34
Call a Favorite34
Place a Call over Bluetooth34
Place a Call from a Locked Phone34
Redial a Number35
End an Audio Call35
Answering Audio Calls35
Answer an Incoming Call35
Answer a Call When in a Call36
Answer Calls Automatically36
Answer a Call on a Locked Phone37
Answer an Intercom Call37
Decline an Incoming Call37
Holding and Resuming Calls37
Hold a Call37
Resume a Call37
Call Application Switching Methods38
Select an Available Call Application38
Cycle through Available Call Applications38
Calling Contacts from Directories38
Call a Contact from a Directory38
Call a Contact from a Directory Search38
Placing Intercom Calls39
Place an Intercom Call39
Place an Intercom Call During a Call39
Managing Multiple Calls39
Manage a Call from the Calls Screen40
Transferring Calls40
Transfer a Call Using Blind Transfer40
Transfer a Call Using Consultative Transfer40
Cancel a Transfer41
Mute the Microphones41
Unmute the Microphones41
Call Precedence and Preemption41
Parking and Retrieving Calls on the Cisco Broadworks Server41
Park a Call42
Retrieve a Parked Call42
Retrieve a Parked Call on Another Phone42
Ignore a Parked Call43
Managing Calls Remotely with Cisco Broadworks Server43
Managing Calls with UC-One Broadworks Anywhere43
Managing Calls with UC-One Remote Office45
Ignoring or Rejecting Incoming Calls46
Ignore or Silence an Incoming Call46
Reject Incoming Calls47
Automatically Reject Calls from a Contact47
Rejecting Calls with Do Not Disturb47
Reject Anonymous Calls48
Recording Audio Calls48
Guidelines When Recording Calls49
Record a Call49
Pause a Recording49
Resume a Recording49
Stop Recording49
Record a Conference Call50
Browse Recorded Calls50
Play a Recorded Call50
Pause and Resume Played Recordings50
Stop Playing a Recording51
Rename a Recording51
Delete a Recording51
Video Calls52
Tips for Video Calls52
Place a Video Call52
Start Video During a Call53
Stop Sending Video During a Call53
Video Call Settings53
Set the Call Rate for Video Calls53
Stop Video for All Calls54
Improve Video Clarity54
Adjust Video Quality54
Adjust the Video Display55
Adjust the Camera Position During a Call55
Changing the Video Call and Picture-In-Picture (PIP) Displays56
Mixed Audio and Video Calls57
No Video from the Far Side57
Using a USB Camera with Your Phone57
Use the Privacy Shutter on the Camera to Stop Sending Video57
Camera Status Indicators and Messages58
Managing Video Calls Without a USB Camera59
Conference Calls60
Audio Conference Calls60
Initiate a Conference Call60
Merge Calls into a Conference Call60
End a Conference Call60
Hold a Conference Call61
Resume a Conference Call61
Split a Conference Call61
Shared Lines62
Shared Line Limitations62
Answering Calls on Shared Lines62
Missed and Received Calls on Shared Lines62
Hold a Call Privately on a Shared Line62
Call Lists and Directories64
Recent Calls64
View Recent Calls64
Sort Recent Call Entries64
Sort Entries by Call Type64
View Call Details65
Edit a Recent Call Entry65
Delete a Recent Call Entry65
Save a Recent Call Entry65
Favorites and Contact Lists66
Managing Favorites66
Using Buddy Lists67
Contact Directory69
Search for Contacts69
Add a Contact to the Contact Directory70
View Contact Information70
Update Contact Information70
Delete a Contact from the Contact Directory70
Corporate Directory71
Searching the Corporate Directory71
Add Corporate Directory Contacts to the Local Directory72
Accessing, Sending, and Broadcasting Messages73
Accessing Voicemail73
Access Voicemail Messages73
Remove the Message Alert73
Instant Messaging74
Send Instant Messages74
Read Instant Messages74
Reply to Instant Messages75
Delete Instant Messages75
Broadcasting Messages with Group Paging75
Send a Group Page75
Send a Group Page with the Poly Control Panel76
Receiving Pages77
Group Paging Settings77
Broadcasting Messages with Push-To-Talk78
Send a PTT Broadcast79
Receiving PTT Broadcasts79
Reply to PTT Broadcasts80
End PTT Broadcasts81
Push-To-Talk Settings81
Phone Settings83
Password Required to Access Basic Settings83
Set the Phone Language83
Disable Call Waiting83
Time and Date Display83
Change the Time and Date Format83
Disable the Time and Date Display84
Backlight Intensity and Timeout84
Set the Backlight Intensity84
Set the Backlight Timeout85
Changing Your Background85
Change the Background Picture85
Adding Personal Photos as Your Background85
Reset Your Background87
Screen Savers87
Enable the Screen Saver87
Use Personal Photos as Screen Savers87
Disable the Screen Saver88
Use Your Phone as a Digital Picture Frame89
Picture Frame Options89
Power Saving Mode89
Change Your Office Hours for Power Saving Mode90
Change Idle Timeouts for Power Saving Mode90
Changing Audio Settings91
Change Incoming Call Notifications91
Set a Ringtone for Incoming Calls91
Set a Ringtone for Individual Contacts91
Change the Phone Volume92
Updating Your Buddy Status92
Update Your Buddy Status92
Automatically Update Your Buddy Status92
Security Classification93
View the Security Classification for Your Phone93
Modify Security Classification Level93
Clear Call Logs and Contacts93
Restrict Call Log and Contact Uploads94
Phone Applications95
Using the Calendar95
Enter Your Microsoft Exchange Login Credentials95
Log in to Exchange Using Web Sign-In95
Open the Calendar96
Display Meeting View on the Calendar96
View Meeting Details96
Join a Meeting from the Calendar96
Navigating the Web96
Open the Web Browser97
Using the Launch Pad97
Access the Launch Pad98
Open Applications98
Navigate the Launch Pad98
Display the Launch Pad's Main Screen98
Enable My Info Portal99
Connecting Bluetooth and USB Devices100
Connecting Bluetooth Devices100
Enable Bluetooth100
Using Bluetooth Devices on Your Phone100
Using Electronic Hookswitch103
USB Features on CCX Phones105
Computer and Cable Requirements105
USB Audio Mode105
USB Phone Mode106
Connecting to a Wireless Network108
Connect to a Wireless Network108
Disconnect from a Wireless Network108
Remove a Saved Wireless Network108
Cisco Broadworks Features109
Broadsoft Directories109
View a List of Broadsoft Contacts109
Searching the Broadsoft Directory109
Add Broadsoft Contacts to the Local Directory110
Managing a Personal Broadsoft Directory110
Managing UC-One Favorites and Contacts111
UC-One Contacts' Presence Information111
Viewing UC-One Contacts and Favorites112
View Aggregated Self-Presence for Cisco Broadworks Lines113
Filter UC-One Favorites113
Search for UC-One Contacts113
UC-One Simultaneous Ring113
Create a Personal Ring Group114
Add Numbers to Your Simultaneous Ring List114
Delete Numbers from the Simultaneous Ring List114
Cisco Broadworks Executive-Assistant115
Executive Options115
Assistant Options116
Pick up a Held Executive Call on a Shared Line118
Pick up a Held Executive Call on a Private Line118
Barge in on an Executive Call118
Access the Call Actions for Cisco Broadworks Dynamic Busy Lamp Field (BLF)118
Ribbon Communications Features120
Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance120
Placing a MADN Call120
Answering a MADN Call120
Barge in on an Active Call121
Leave a Bridge Call121
Resume a Held MADN Call121
Enabling Privacy for MADN Calls121
Managing the Ribbon Communications Address Books123
Using the Global Address Book123
Using the Personal Address Book124
Poly CCX EM60 Expansion Module126
Poly CCX EM60 Expansion Module Hardware126
Compatible Base Profiles and Phone Models127
CCX Power Usage127
Poly CCX EM60 Expansion Module Power Limitations128
Poly CCX EM60 Expansion Module Line Keys129
Configure Preferred Home Screen Using a Configuration File129
Configure Preferred Home Screen Using the Local Interface129
Line Key Distribution Scenarios130
Maintaining Your Phone131
View Warnings131
Remove Warnings131
Reboot Your Phone131
Update the Phone's Configuration131
Test the Hardware132
Clean the Touchscreen132
View Software Details133
Updating the Phone Software133
Update the Phone Software133
Exit the Software Update Notification133
Postpone Software Updates133
Resume a Postponed Software Update134
CSTA Lines134
Troubleshooting135
Speakerphone135
USB Port135
Check the Status of the Calendar135
View the GAB Status135
View the PAB Status136
Polycom Desktop Connector136
Troubleshoot Audio and Echo Issues136
Bluetooth Headset Issues137
Recording Issues and Solutions137
Reset the Phone to Factory Defaults137
Getting Help138
HP Inc. Addresses138
Document Information138

Poly CCX - Page 3

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