Printronix P5000 - Paper Feeds Poorly; Power On Hang Condition

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Chapter 3 Troubleshooting Other Symptoms
Paper feeds poorly 1. Check the forms thickness lever: if it is set too tightly paper
feeding can be affected. Set the forms thickness lever to
match the thickness of the paper being used.
2. Power off the printer. Remove paper. Inspect the paper
feed path for obstructions that could snag paper. Clear
paper feed path of any obstructions.
3. Inspect the tractors and tractor door springs for damage,
excessive wear, and equal door closing tension. If either
tractor is worn, damaged, or exhibits uneven door closing
tension, replace both tractor assemblies.
4. Check the condition and tension of the paper feed timing
belt. Adjust the paper feed timing belt. Replace the belt if it
is damaged.
5. Check the platen gap. Adjust the platen gap.
6. Check the dynamic paper tension.
7. Remove the paper path or pedestal top cover. Make sure
connector P107/PAPR M is fully seated in connector J107
on the controller board.
8. Load paper. Power on the printer. Press PAPER
ADVANCE and VIEW several times and check that paper
moves in both directions. Replace the paper feed motor if
paper does not move in both directions.
9. Power on the printer. Press PAPER ADVANCE and VIEW
several times and check that paper moves in both
directions. Replace the controller board if paper does not
move in both directions.
Power on “hang” condition 1. Remove the paper path or pedestal top cover. Reseat all
cable connections to the controller board and the power
supply board.
2. Power up the printer. If the printer “hangs,” replace the
controller board.
3. Power up the printer. If the printer “hangs,” replace the
power supply board.
Table 3. General Symptom List
Symptom Solution