Printronix P5000 - General Symptom List

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Chapter 3 Troubleshooting Other Symptoms
General Symptom List
Table 3 is a list of possible printer problems that are not indicated by
messages on the LCD. Troubleshooting procedures are included for each
symptom.
If you encounter a problem that is not listed in Table 3, troubleshoot using the
Half-Split Method described on page 89.
Table 3. General Symptom List
Symptom Solution
Communications Failures See page 112.
Jams
CLEAR PAPER JAM
message instead of LOAD
PAPER when printer is out of
paper
1. On a 500 lpm printer, check the shuttle speed (page 156).
Adjust the shuttle speed to match the printer’s rated
speed.
2. Power off the printer. Remove the paper path or pedestal
top cover. Remove the barrier shield (cabinet model) or
the barrier shield and paper guide (pedestal model).
Check that the paper detector switch assembly is securely
mounted in its bracket. Clean the paper detector switch if
necessary.
3. Check that connector P106/PMD is fully seated in
connector J106 on the controller board.
4. Load paper. Power on the printer. Replace the paper
detector switch assembly if either message appears.
5. Inspect the paper ironer. If the paper ironer has slipped up
into the print line, reposition the paper ironer.
6. Load paper. Power on the printer. Replace the controller
board if either message appears. Record the message
and return it with defective board.