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Chapter 3 Troubleshooting Display Messages
SCS COMMAND
ERROR
In the CT emulation, the
printer received undefined
control character (hex 40).
1. The printer clears the error.
2. Run the print job that generated
the error message. If the
message appears, verify that
there are no invalid control codes
in the host data.
3. Ask the system operator to verify
that the printer’s Device ID is set
to the correct emulation with
respect to the host configuration.
4. Run the print job that generated
the error message. If the
message appears, go to
Communications Failures,
page 112.
SECURITY CODE
VIOLATION
Security code of the security
module on the controller
board does not match the
code of the firmware on the
controller board.
1. Remove the paper path or
pedestal top cover. Check that
the security module is correctly
installed.
2. Install correct module for the
customer’s emulations with the
notched end facing toward the
flash and DRAM SIMM sockets.
3. Run a print test. If the message
appears, replace the controller
board. Record the message and
return it with defective board.
SECURITY PAL NOT
DETECTED
The security module is not
present or has failed. (PAL
stands for Programmable
Array Logic.)
1. Check the security module at
location U54 on the controller
board. If the module is absent,
install the correct module. If a
security module is present,
replace it.
2. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
SENDING PROGRAM
TO EC PROCESSOR
Status message: the printer
is loading the engine
controller program into the
engine controller.
No action required.
Table 2. Message List
Message Explanation Solution
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