Warranty and Support
Warranty
• Three year complete system limited warranty
• Battery Backup Unit has a one year limited warranty
• Optional 2-year extended warranty
• Optional onsite parts replacement program
Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the
product to the original end user except for one (1) year warranty on the battery backup unit:
a) the product will conform to Promise’s specications;
b) the product will be free from defects in material and workmanship under normal use and service.
This warranty:
a) applies only to products which are new and in cartons on the date of purchase;
b) is not transferable;
c) is valid only when accompanied by a copy of the original purchase invoice;
d) is not valid on spare parts.
This warranty shall not apply to defects resulting from:
a) improper or inadequate maintenance, or unauthorized modication(s), performed by the end
user;
b) operation outside the environmental specications for the product;
c) accident, misuse, negligence, misapplication, abuse, natural or personal disaster, or maintenance
by anyone other than a Promise or a Promise authorized service center.
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Promise Technology
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