Promise Technology Vess R3600 Series - Page 329

contactIng tecHnIcal suPPort
PROMISE Technical Support provides several support options for PROMISE users to access information and
updates. We encourage you to use one of our electronic services, which provide product information updates for
the most efcient service and support.
PROMISE E-Support: https://support.promise.com
PROMISE web site: http://www.promise.com//
When you contact us, please have the following information available:
• Product model and serial number
• Firmware version
• A description of the problem / situation
• System conguration information, including: motherboard and CPU type
Please refer to “Export Service Report” on page 163 to create a service report with the needed information.
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Promise Technology Contacting Technical Support