• Use the original shipping carton and packaging
• Include a summary of the product’s problem(s)
• Write an attention line on the box with the RMA number
• Include a copy of your proof of purchase
You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage
incurred due to improper transport or packaging is not covered under the Limited Warranty.
When repairing returned product(s), PROMISE may replace defective parts with new or reconditioned parts,
or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit
is under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is
longer.
PROMISE pays for standard return shipping charges only. You must pay for any additional shipping options,
such as express shipping.
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Promise Technology
Vess R3600 / Vess J3600 Product Manual
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