Chapter 11: Troubleshooting
Troubleshooting Library “Not Ready” Messages
318 Quantum Scalar i40 and Scalar i80 User’s Guide
Web Client
1 Select Tools > Capture Snapshot.
2 Select whether to download the file or e-mail it to a recipient, and
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Troubleshooting Library “Not Ready” Messages
“Not Ready” Messages
on the Operator Panel
If a “not ready” message displays on the operator panel at startup, it
means the robot cannot move. The library may display a message
stating that it did not initialize. Try the following steps to resolve the
issue:
• If the “not ready” message occurs upon initial installation (first time
out of the box or after a chassis replacement), make sure you
removed the Y-tray restraint as described in
Chapter 2, Unpacking
the Library.
• Press the Tickets button on the operator panel to view any
diagnostic tickets that occurred as a result of the error.
• Log in to the Web client using the IP address that is displayed on the
operator panel screen to view ticket details and resolution steps that
may help resolve the issue.
If none of the above steps works, contact Quantum Support.
“Not Ready” Messages
on the Web Client
The Web client includes a header that contains the company logo,
product name, and the three main navigation buttons (Home, Help, and
Logout). In addition, a message in the header alerts you when the
library is not ready. (No message displays in the header when the library
is in a ready state.) For more information on Web client user interface
elements, see
Web Client Layout and Functions on page 29.
Library “not ready” messages continue to display in the header until the
issue has been resolved, and the robot has completed its calibration.
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