SM 8-2 J001/J003
SERVICE CENTER CALL RESPONSE PROBABLE CAUSE OPERATOR ACTION
SERVICE TECHNICIAN (ST) and/or
NATIONAL RECLAMATION
(NRC) ACTION
(3) Remove paper and make sure that the paper
is in good condition (does not fall into the
category of paper not recommended for the
printer) and load it again.
Paper cassette set incorrectly. Reset the paper in the tray.
3-1 Make sure that the paper cassette is inserted
completely.
The
paper cassette is partially open because it has
not been inserted in the printer correctly.
Open and close the paper cassette.
3-2 The end fence is too tight against the bottom
of the stack. The end fence should be snug
(not to tight) against the bottom of the stack.
Also, never push on the end fence when
closing the paper cassette.
Pushing strongly on the end fence can cause
paper to bend the stack, preventing paper from
feeding correctly to the feed roller.
Open the paper cassette and reset the end fence.
3-3 Make sure that paper is not caught on the
bottom plate and that it is aligned correctly with
the front side of the cassette.
When the paper was loaded, paper was caught in
the groove of the bottom plate and the front edge
of the stack was not against the front plate of the
cassette.
Open the paper cassette and reset the stack.
3-4 Check the paper in the paper cassette for a
slight gap between the side fences and the
sides of the paper stack.
The paper stack is not flat and paper cannot feed
correctly.
Adjust the positions of the side fences so they are
not too tight.
(4) ST Descriptions
4-1
Check the end fence and make sure that it can
lock.
End fence is damaged. Replace the end fence (ST).
4-2 Check the side fences and make sure that
they can lock.
Side fences damaged. Replace the side fences (ST).
4-3 Operation impaired by other causes. 1. Dirty paper feed roller.
2. Paper feed clutch operating incorrectly.
3. Bottom plate pressure spring is weak.
4. Drive gears damaged.
5. Sensor damage (trailing edge sensor).
6. Harness disconnected, damaged.
7. Control board malfunction.
8. DC relay board abnormal.
Clean the paper feed roller (ST).
Replace the paper feed clutch (NRC).
Replace bottom plate pressure spring
Replace drive gears (NRC).
Replace trailing edge sensor (ST).
Check harness, replace (NRC).
Replace control board (NRC).
Replace DC relay board (NRC).