Symptom Description Need to confirm Action
6 Paper Jam Paper is loaded incorrectly
Instruct customer to remove all the paper in the tray, set end/side
fence correctly, then reload the paper.
Incorrect installation of the duplex unit
(Connection is not proper)
Confirm if the duplex unit is installed and locked. Instruct customer to remove the duplex unit, then re-install the
duplex unit again.
Incorrect installation of the rear cover
(Connection is not proper)
Instruct customer to remove the rear cover, rotate paper feed dial,
then re-install rear cover.
Unable to remove the jammed paper Confirm the location of the jammed paper with status
monitor.
If jammed paper can be seen, instruct customer to remove the rear
cover, then rotate paper feed dial.
Paper jam happens often Confirm the paper type if it is within specification or not. If still problem does not clear, dispatch the tech.
- If the surface of the belt is dirty, clean the belt with wet cloth
- Confirm the paper
7 Initialization not complete Unplug the power cable because it takes
long time for initialization
Confirm if customer unplug the power cable during
initialization.
In domestic market, arrange to send ink cartridge.
If customer cannot fix the problem, dispatch tech.
8 Blurred image Inappropriate image density setting Confirm the setting of the Driver. Instruct the customer to adjust image density with driver.
Ask customer to get the printer optimize value.
(In Printer Driver - Printer configuration - Adjust color density -
Obtain printer optimize value)
Inappropriate paper feed amount Confirm blurred image is mostly text data or not. Instruct customer to adjust paper feed amount with driver.
9 Text shifting Incorrect print head position Instruct customer to print "Print head position pattern"
sheet.
Ask customer to adjust the print head position with the driver.
Incorrect registration setting Instruct customer to print "registration test pattern"
sheet.
Ask customer to adjust the registration with the driver.
Incorrect gap between print head and belt
Paper printing surface dirty Dirty belt
Ask customer to feed some sheets of white paper.
Printing Head position Confirm envelope lever position
Paper type (Envelope).
Instruct customer to set lever proper position.
Nozzle blockage Instruct customer to print nozzle check pattern sheet. Instruct customer to do head cleaning (Max. Normal X3, Full X1).
Paper shrink due to printing ink amount Confirm if the customer is printing whole area image for
duplexing such as power point file with deep color
background.
If printing ink amount is too much, paper can be shrinked, finally,
paper can be hit with Head.
Instruct customer to set the lever to envelope position.
Dispatch tech.
Or send parts to install the parts by themselves.
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