Ricoh J001 - Page 255

SM 8-55 J001/J003
No
Symptom Description Need to confirm Action
24
Non-recognition of duplex unit
Instruct customer to re-set duplex unit and make sure the unit is
correctly locked.
if the printer configuration does not include duplex unit, make sure
the bi-direction communication is enabled.
As the last, ask customer to turn on the machine.
25
Cannot turn off the power
Confirm if "replace ink" is displayed. Explain if ink is out during printing, printer tries to re-fill ink to sub-
tank. During this time, customer cannot turn off the power.
26
SC 992 Waste Ink tank full Error Check the total counter. Dispatch Tech. to replace Waste ink tank.
27
SC 999 Maintenance Motor out of HP
Swap.
28
Skewed image
Check the paper type.
Confirm if the other type paper has also skewed image
or not.
Ask customer to set paper again.
Ask customer to set the lever position again.
29
Slow printing speed
Confirm if the printing data related or not. Change to EMF format spool in Driver.
If printing data related, change to other printing mode.
30
Uneven image density Printer optimum value Confirm if the printer optimum setting is obtained. Obtain the printer optimum setting with the driver.
Ask customer to get the printer optimize value.
(In Printer Driver - Printer configuration - Adjust color density -
Obtain printer optimize value)
Nozzle blockage Check the nozzle check pattern by Driver. If there is nozzle blockage,
instruct customer to do head cleaning (Max. Normal X3, Full X1).
31
Machine does not power on
Check the power source.
Connect the other electric device to check the power source.
If power source is OK, swap.
32
SC 994 Vertical Motor error
Ask customer to power off and on.
Ask customer to remove the duplex unit and re-install it.
If not solved, swap.
CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA