Rockwell Automation Publication 2713P-UM001G-EN-P - May 2022 103
Chapter 7
Terminal Does Not Start Up
If the terminal does not start up normally, check the table for possible causes.
Terminal Restarts
Intermittently
If the terminal restarts intermittently, check the table for possible causes.
Touch Screen Issues
If the touch screen does not operate or respond correctly to touches with a finger
or stylus, check the table for possible causes.
Table 21 - Terminal Does Not Start Up Properly
Check For What to Do See
Insufficient power Make sure that device is receiving adequate power:
• Check the DC power requirements.
page 33
Improper power wiring Verify that the power wiring is correct:
• Check the wiring specifications.
• Check the DC power wiring.
page 32
page 33
Status indicators Check the status indicators during startup. page 98
Stalled progress
indicator
If a terminal stalls at the progress indicator and does not load an
application or configuration screens, restore the factory defaults.
page 107
Does an object touch
the display
Verify that nothing is pressing against the display or that you are not
touching the display during startup.
Table 22 - Terminal Restarts Intermittently
Check For What to Do See
Improper power wiring Verify that the power wiring is correct:
• Check the wiring specifications.
• Check the DC power wiring.
page 32
page 33
Over-temperature
conditions
Make sure that the processor is not exceeding temperatures for normal
terminal operations:
• Check the processor temperature.
• Check for adequate clearances around the terminal in the panel.
• Check for the proper operating temperature.
page 62
page 23
page 62
Table 23 - Touch Screen Not Responding
Check For What to Do See
Improper calibration Check for activation points offset from touch points. Calibrate the touch
screen.
page 57
Non-functional touch
screen
Check the touch screen for damage, such as cuts or excessive wear. If there
is damage, replace the terminal.
Multiple input
elements touched
Application screens contain graphic input elements that are configured in
the View Designer application. When touched, these elements perform
operations in a predictable manner. For example, an input element is
configured to navigate to a specific screen in the application or start a
motor when touched.
Multiple operations cannot be conducted simultaneously. Doing so
results in an unintended operation.
• Do not touch multiple input elements at one time.
• Do not rest a hand or multiple fingers on the display.
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