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9.4 Data connection
9.5 Printing
Problem Cause Remedy
Data transmission cannot
be set up between device
and
seca 115
Software versions incompatible
Use a compatible version of the
seca 115:
1.4 build 381 or higher
seca patient file cannot be
found when searching for a
patient on the device
No seca patient file set up yet
Create a seca patient file ➔ Creating a
seca patient file
seca patient file is not assigned to the
user in the
seca 115
Check whether the seca patient file can be
assigned to the user in the
seca 115
Windows firewall port-blocking is
active, required ports are blocked
Administrator: release the ports required
No access to seca patient
database of the seca 115
PC software
No network connection set up between
the device and the PC on which the
seca 115 PC software is installed
Administrator:
set up network connection
The PC on which the
seca 115 PC
software is installed is not switched on
Switch on PC
Automatic synchronization is
deactivated on the device
Administrator:
activate automatic synchronization
Problem Cause Remedy
Print function not available Software versions incompatible
Use a compatible version of the
seca 115
PC software: 1.4 build 381 or higher
Results report not being
printed
PC printer not switched on Switch on PC printer
The PC on which the
seca 115 PC
software is installed is not switched on
Switch on PC
No network connection set up between
device and
seca 115 PC software
Administrator: set up LAN connection
No connection set up between the
seca 115 PC software and the PC
printer
Administrator: set up connection between
seca 115 PC software and the PC printer
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