ShinewayTech MTP-200 Series - 21 Troubleshooting; Common Problems and Solutions

MTP-200 User’s Manual
Shineway Technologies, Inc. - 87 -
21 Troubleshooting
21.1 Common Problems and Solutions
Problem
Possible Reason
Solution
Power on failure
Battery power run out
◆ Charge the battery.
◆ Change a new battery.
◆ Connect MTP-200 to external
power supply.
External power supply
is not connected
Connect MTP-200 to external power
supply.
External power supply
is unplugged
Make sure external power supply is
well connected on both ends.
Battery dock cover is
not closed properly
Close the battery dock cover properly.
Black Screen
Screen backlight is
off, but power
indicator is on.
Press any key to exit power saving
mode.
Battery run out,
MTP-200 is off, power
indicator is off.
◆ Charge the battery.
◆ Change a new battery.
◆ Connect MTP-200 to external
power supply.
External keypad no
response
External keypad is not
recognized.
◆ Unplug the keypad and re-plug
◆ Power off MTP-200, plug keypad
and power on MTP-200 again.
External mouse no
response
External mouse is not
recognized.
◆ Unplug the mouse and re-plug
◆ Power off MTP-200, plug mouse
and power on MTP-200 again.
Screen display blurs
Brightness is not set
properly.
Adjust brightness
Application no
response
Problem error.
Restart MTP-200 and run the
application again.
Operation time is
short
Battery run out.
Change the battery.
Battery is not fully
charged.
◆ Charge the battery.
◆ Re-calibrate the battery.
Touch screen is not
Touch screen larger
Connect external USB mouse to