Repair
Spare Parts
As you would expect, SSL offers a full range of spare assemblies for Matrix.
In addition, SSL offers an exchange service for the high value assemblies. The exchange service reduces the cost of replacing the
more expensive assemblies. With the Exchange Service we simply ship you a replacement assembly and you return your faulty
unit to SSL.
Inventory’ held at strategic world-wide locations.
Console Repair Service
SSL and selected distributors offer a repair service for your console. If your console develops a fault you can return your console
for repair.
Shipping
During the Factory Warranty period SSL will pay carriage costs for shipments to your facility. You are responsible for all carriage
and insurance costs for the return of the faulty item.
Out of warranty and during any applicable Extended Warranty period, SSL will recharge carriage costs for all assemblies and
repaired console shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty
assembly or console to SSL.
Returned goods must be suitably packed in order to avoid damage in transit. We recommend that all packaging is retained in
case you need to return or transport Matrix in the future. The packaging has been purposely designed to ensure that Matrix is
packaging. Regardless of warranty status, Solid State Logic will charge for replacement packaging.
SSL strongly recommend that you arrange adequate insurance cover for return parts shipments, as SSL cannot be held responsible
for return goods that sustain damage in transit.
Appendix F - Support
138
Matrix
2
Owner’s Manual
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