8 Troubleshooting
324 TopAccess Error Messages
1C40
Image conversion abnormality Turn the power OFF and then back ON.
Perform the job in error again. If the error
still occurs, contact your service represen-
tative.
1C60
HDD full failure during processing Reduce the number of pages of the job in
error and perform the job again. Check if
the server or local disk has a sufficient
space in disk capacity.
1C61
Address Book reading failure Turn the power OFF and then back ON.
Perform the job in error again.
Reset the data in the Address Book and
perform the job again.
If the error still occurs, contact your service
representative.
1C62
Memory acquiring failure Turn the power OFF and then back ON.
Perform the job in error again. If the error
still occurs, contact your service represen-
tative.
1C63
Terminal IP address unset Ask your administrator to set the IP
address of the equipment.
1C64
Terminal mail address unset Ask your administrator to set the E-mail
address of the equipment.
1C65
SMTP address unset Ask your administrator to set the SMTP
server address.
1C66
Server time time-out error Check if the SMTP server is operating
properly.
1C69
SMTP server connection error Ask your administrator to set the login
name or password of SMTP server and
perform the job again. Check if the SMTP
server is operating properly.
1C6A
HOST NAME error Ask your administrator to check if there is
an illegal character in the device name.
Delete the illegal character and reset the
appropriate device name.
1C6B
Terminal mail address error Ask your administrator to check the SMTP
Authentication method or if there is an ille-
gal character in the Terminal mail
address.Set the correct SMTP Authentica-
tion method or delete the illegal character
in the Terminal mail address.
1C6C
Destination mail address error Check if there is an illegal character in the
Destination E-mail address. Delete the
illegal character and reset the appropriate
Destination E-mail address, then perform
the job again.
1C6D
System error Turn the power OFF and then back ON.
Perform the job in error again. If the error
still occurs, contact your service represen-
tative.
Error Code Cause Corrective Action
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