Repair Analysis Procedures
Phaser® 3500 Laser Printer Service Manual
2-2
Introduction
This section covers troubleshooting procedures for the Phaser 3500 Laser Printer. When an
error first occurs, record the error message and code and then cycle power to the printer to see
if the error recurs. Be sure to follow the Service Call Procedures on page 1-1 before servicing
the printer.
To troubleshoot image-quality problems, see image-quality Troubleshooting on page 3-1.
Accessing Fault History
Any code associated with an error message or jam can be viewed by displaying the Fault
History or Jam History on the Control Panel.
1. View the printer’s fault history on the Control Panel.
a. Go to Troubleshooting --> Service Tools --> Fault History or Jam History.
If the printer is connected to a network and has a TCP/IP address, you can view the
printer’s web page using a web browser.
b. Open a web browser.
c. Enter the printer’s IP address as the URL.
d. Select the Troubleshoot link and the fault history will be displayed.
Fault History Code Printer Error Message
41 Insufficient Memory
44 Output Tray Is Full
5A Laser Failure
53 Replace Print Cartridge
55 Invalid Print Cartridge
56 Fuser Failure/Open Fuser Error
57 Fuser Failure/Low Heat Error
58 Fuser Failure/Over Heat Error
Jam History Code Jam Error Message
01 Jam At Tray 1, 2, or 3 (Jam 0)
02 Jam At Top (Jam 1)
03 Jam At Exit (Jam 2)
04 Jam At Rear (Duplex Jam 1)
05 Jam At Duplex (Duplex Jam 2)
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