Xerox Phaser 3500 - Troubleshooting; Print-Quality Problems; Control Panel Messages

image-quality Troubleshooting
Phaser® 3500 Laser Printer Service Manual
3-11
Unfused Image
Part or all of the image is
unfused.
■ Paper quality (damp paper)
■ Operating environment
■ Remote Control Panel
settings
■ Fuser Assembly
■ Main Board
1. Paper is too thick, damp or
contains a high percentage of
cotton.
2. Printer is not installed in
specified environment.
3. Verify Remote Control Panel
settings, such as envelope.
4. Inspect /clean/replace Fuser
assembly as necessary.
5. Replace Main Board.
Skewed Image
The printed image is not parallel
with the sides of the page.
■ Paper
■ Paper tray
■ Pick-up roller assembly/
Paper transportation
■ Fuser Assembly
1. Inspect paper for damage.
Replace as necessary.
2. Check paper tray for damage.
Properly install fresh paper in
the paper tray.
3. Inspect Pick-up roller
assembly. Replace as
necessary.
4. Inspect paper transportation
areas for proper operation.
5. Inspect /clean/replace Fuser
assembly as necessary.
Skips/Smears
Skips, loss or stretching of the
image in bands across the
process direction.
Smears, the distortion of the
image in bands across the
process direction. Causes image
to appear blurred or
compressed.
■ Paper transportation
■ Main drive motor assembly
■ Fuser Assembly
■ Print Cartridge
1. Inspect paper transportation
areas for proper operation.
2. Inspect main drive motor
assembly for damage or worn
gears. Replace as necessary.
3. Inspect /clean/replace Fuser
assembly as necessary.
4. Replace Print Cartridge.
OHP Print Distortion
Trembling appearance when
printing on transparencies.
■ Remote Control Panel
settings
■ Recommended Media
■ Transfer roller voltage
1. Verify Remote Control Panel
is configured to Transparency
mode.
2. Verify transparency meets
printer specifications.
3. Inspect the Transfer Roller
spring tension and bearing
contacts.
4. Replace Power Supply Board.
Image Defect Possible Causes Solutions