Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-25
04-910 SMPS Fan Locked SMPS Fan is not running. Check for contamination
or blockage in the SMPS
Fan.
POPO the machine.
Laser Unit Errors
06-100 LSU Error The LSU could not reach the
READY state within the
defined time or a problem
has occured in the LSU.
Test the LSU with in
diagnostic mode
If fault persists, Power
Off/Power On
06-200 LSU Hsync Error The laser beam was not
detected within the set time.
Turn the pri nter on and
then off and then check to
see if the error persists.
Fax Communication and Configuration Errors
20-100 Communication
Error
A problem with the facsimile
communications has
occurred.
Machine displays this for a
transmission or fax
handshaking failure.
Try resending the fax. Fax Comm
Error
20-110 Mailbox Error The machine is not available
for Mailbox communication.
(mailbox id, password)
Check Mailbox Id,
Password is correct.
And Try again.
20-120 Scanning Error In the middle of sending fax
with manual dial, scanning
error has occurred.
(document jam, scanner
fault)
Check scanner and try
resending fax.
20-200 Group not available A selection for a group
location was made where
only a single location
number can be used, such as
when adding locations for a
multi-dial operation.
Try again, check location
for a group.
20-300 Incompatibility
Error
Remote party did not have
requested feature such as
spooling
Try again. If problem still
persists, change the
requested feature.
20-400 Line Busy The remote FAX did not
answer.
Try again.
20-410 Line Error There is an error with Fax
data reception.
The machine cannot connect
with the remote machine, or
has lost contact because of a
problem with the phone line.
Try again. If failure
persists, wait an hour or so
for the line to clear then
try again.
Error Error Message Cause Initial Action Go To
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