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OsmoTECH PRO Multi-Sample Micro-Osmometer Service Guide
Contacting Advanced Instruments
General inquiries
US or Canada
• Phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time
Outside US or Canada:
• Phone: +1 781-320-9000
• Email: info@aicompanies.com
• Web: aicompanies.com
Customer Service/Orders
US or Canada
• Phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time
Outside US or Canada
• Phone: +1 781-320-9000
• Email: orders@aicompanies.com
Technical Service
US or Canada
• Phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time;
after normal business hours, follow prompts
Outside US or Canada:
• Phone: +1 781-320-9000
• Email: techsupport@aicompanies.com
NOTE: When contacting Advanced Instruments for technical support, please be ready to provide the service technician with
the model and the serial number of the instrument, as well as a general description of the problem. It may be
necessary to perform diagnostic checks during the service call, so please contact us from a telephone that allows you
immediate access to the instrument. A service technician may verbally assist you with making minor repairs, may
provide you with information regarding recommended parts or part numbers, and/or may issue you a Return
Merchandise Authorization (RMA) to ship the instrument to us for factory repairs. The RMA procedure is as follows:
1. Contact Advanced Instruments to obtain an RMA.
2. Pack and ship the instrument in its original carton. Do not include instrument supply items.
3. Prepay shipment to the factory. Advanced Instruments cannot accept collect shipments.
4. Insure the shipment or accept the risk of potential damage.
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