60 Chapter 1
Troubleshooting
Contacting Agilent Technologies
Contacting Agilent Technologies
If you have a problem with your instrument, first check the basics. This
chapter contains a checklist that will help identify some of the most
common problems. If further troubleshooting is necessary, continue
with the troubleshooting steps earlier in this chapter, or return the
instrument to Agilent Technologies.
There is also support on the world-wide web. The address is:
http://www.agilent.com/find/vsa/
FAQs, firmware upgrades, documentation, and other support
information can be accessed from this site.
Software Technical Support
If you have a problem with your Agilent N7812A Calibration
Application Software, contact Agilent Technologies for assistance. For
software technical support, contact the Agilent Technologies Test and
Measurement Call Center at 1–800–452–4844.
Calling Agilent Technologies Sales and Service
Offices
Use the information in this section to obtain Agilent Technologies sales
and service offices information. Sales and service offices are located
around the world to provide complete support for your instrument. To
obtain servicing information or to order replacement parts, contact an
Agilent Technologies Sales and Service office listed on page 61. In any
correspondence or telephone conversations, refer to the instrument by
its model number and full serial number. With this information, the
Agilent Technologies representative can quickly determine whether
your unit is still within its warranty period.
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