AmScope MU USB3.0 User Manual

146
MU Series (Windows)
User’s Manual
Troubleshoong
Common Issues (Connued)
Symptom Cause Remedy
ISSUES
The camera is not ac-
vang or detected
The camera is not plugged in Please ensure that a working USB cable is used to
aach the camera to the computer in a powered
USB 2.0 port. If sll not detected or working, try
replacing the USB cable, and reinstalling both
driver and soware.
The driver is not installed Please install the driver from the included so-
ware CD or the www.amscope.com website.
Low frame rate USB version too low, resoluon too high, expo-
sure me too high, frame rate seng not set to
highest
Lower the live resoluon, lower the exposure me
and use more light from the microscope, and set
the frame rate seng to the highest. If the frame
rate is sll too low, a USB3.0 device with a USB3.0
port may be required, or the hardware (PC) might
not be powerful enough.
Black image on screen Port on the microscope is closed Open the port/shuer where the camera is in-
stalled, or move to another port.
Cap is le on the camera/reducon lens Remove the camera from the port and wave it
around the room while watching the screen. If
no color change is seen, the camera has a cap on
it. Remove reducon lens and camera body, and
check all ends for caps/sckers. Remove and retry.
Light on microscope is not on Turn on the light from the microscope, or turn
the intensity dial/knob higher. Ensure no caps are
blocking the light path from the microscope.
Exposure is set too low Turn auto exposure on, or leave o and adjust the
“Exposure Time” slider unl the image is seen.
The image is inverted The microscope is a compound microscope, or
the reducon lens is inverng the image
The “Horizontal” and “Vercal” ip funcons un-
der “Flip” in the le navigaon bar to correct for
image inversions.
Cannot pick a unit of
measurement other
than pixels (px)
The camera soware has not been calibrated for
the desired measurement method yet
Please perform the calibraon procedure out-
lined on page 140. The unit of measurement and
magnicaon calibrated in that process will be
selectable.

AmScope MU USB3.0 Specifications

General

Brand	AmScope
Model	MU USB3.0
Category	Microscope
Language	English