Brady BBP31 - Resolving Media Errors; Troubleshooting Media Feed Issues; Resolving Ribbon Errors; Troubleshooting Ribbon Feed Issues

BBP™31 Sign & Label Printer User Guide 9-3
Problem Resolution
Ribbon Errors
Media Errors
Ribbon Errors
Problem/Message Cause Corrective Action
Printer will not feed labels. The leading edge of the label roll is
not inserted correctly.
- or -
The leading edge of the label roll is
uneven or torn (not a straight edge).
Install the media correctly
- or -
Cut a straight leading edge on the
label roll.
Printer Error. Media Jam. Print
job canceled.
Errors: 45, 54
Media is in the media guides, but not
present in leading edge sensor.
- or -
Media is in the leading edge sensor,
but not present in the media guides.
- or -
Media is jammed in printer.
Reinstall the media then restart
print job.
Error reading media memory
cell. Reload or replace media.
If error persists, contact
technical support.
Errors: 48, 49, 50, 51, 52
Printer cannot read the media
memory cell: code incorrect [48],
cannot read cell [49], data in cell is
corrupted [50], cell is wrong version
[51], media counter shows no media
remaining [52]
Replace media. If problem
persists, contact Technical
Support.
Media out. Replace media
and close inside printer cover.
Error: 53
Tape ran out during print job. This
message could also appear if the
media guides move out of correct
position during printing.
Reinstall media then restart the
print job.
Media shifts when printing
frames around label causing a
slight misalignment of the
frame.
Media guides not adjusted correctly,
producing slack that allows the tape to
shift during printing.
Adjust media guides so they are
snug against the media. To make
fine adjustments to the frame, see
“Adjusting Print Offset” on page 5-
8
Problem/Message Cause Corrective Action
Ribbon out. Replace ribbon
and close inside printer cover.
[58]
The ribbon ran out or broke during the
print job.
Replace the ribbon and restart the
interrupted print job.
Error reading ribbon memory
cell. Reload or replace ribbon.
If error persists, contact
technical support.
Errors: 64, 65, 66, 67, 68
The printer cannot read the ribbon
memory cell: memory cell code
incorrect [64], cannot read cell [65],
data in cell is corrupted [66], cell is
wrong version [67], ribbon counter
shows no ribbon remaining [68].
Replace the ribbon. If problem
persists, contact Technical
Support.