Brady BBP31 - Resolving Printing Errors; Troubleshooting Print Quality Issues

BBP™31 Sign & Label Printer User Guide 9-5
Problem Resolution
Printing Errors
Printing Errors
Problem/Message Cause Corrective Action
Faint print on labels. Ribbon not advancing correctly.
• Tension the ribbon by rotating
the rewind spool (top spool) in
a downward direction until all
slack is removed.
• Try another ribbon cartridge.
Print energy might be too low. Adjust the print-energy setting
(see “Adjusting Print Energy” on
page 5-7).
No print on the label. The label or ribbon is not loaded
correctly or out of ribbon.
Reinstall the ribbon cartridge.
- or -
Load a new ribbon.
Poor print quality. Ribbon and label media are
incompatible, or using an incorrect
label material and ribbon combination.
Verify the correct ribbon for the
label roll is loaded in the printer.
- or -
Change the ribbon or label
combination.
Dust or adhesives accumulated on
the printhead.
Clean the printhead (see “Printer
Maintenance” on page 8-1).
Media wiper dirty. Replace media wiper (see “Printer
Maintenance” on page 8-1).
Void areas or lines appear on
printed text.
Ribbon wrinkling.
• Tension the ribbon by rotating
the rewind spool (top spool) in
a downward direction until all
slack is removed.
• Try another ribbon cartridge.
Printer not ready.
Error: 15
The ribbon cover is open or the cutter
is not in operational position.
• Close ribbon cover.
- or -
• Move cutter to operational
position.
Printer Error
Error: 16
Ribbon cover was opened during
printing.
Close ribbon cover.