Cisco NCS 2000 series Troubleshoot Manual

Verify Card LED Operation 34
Retrieve Tech Support Logs Button 34
Off-Load the Diagnostics File 35
Data Communications Network Tool 37
Onboard Failure Logging 37
Run Time Log for IO Cards 38
Snapshot Log for IO Cards 39
Snapshot Logging in CTC 39
Restoring the Database and Default Settings 40
Restore the Node Database 40
PC Connectivity Troubleshooting 40
Unable to Verify the IP Configuration of Your PC 42
Verify the IP Configuration of Your PC 42
Browser Login Does Not Launch Java 43
Reconfigure the PC Operating System Java Plug-in Control Panel 43
Reconfigure the Browser 44
Unable to Verify the NIC Connection on Your PC 45
Verify PC Connection to the NCS (ping) 45
Ping the NCS 45
The IP Address of the Node is Unknown 46
Retrieve Unknown Node IP Address 46
CTC Operation Troubleshooting 47
CTC Colors Do Not Appear Correctly on a UNIX Workstation 47
Limit Netscape Colors 47
Unable to Launch CTC Help After Removing Netscape 48
Reset Internet Explorer as the Default Browser for CTC 48
Unable to Change Node View to Network View 48
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Windows
49
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris
50
Browser Stalls When Downloading CTC JAR Files From Control Card 50
Disable the VirusScan Download Scan 50
CTC Does Not Launch 51
Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
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Contents

Cisco NCS 2000 series Specifications

General

Brand	Cisco
Model	NCS 2000 series
Category	Network Hardware
Language	English