9
Chapter 8 Troubleshooting
Clearing Jammed Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255
Precautions for clearing jammed paper . . . . . . . . . . . . . . . . .256
Jam B (cover B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257
Jam E (cover E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265
Jam B, C1 (cover B and standard lower paper cassette) . . . .268
Jam E, C2/E, C3/E, C4
(cover E and optional paper cassettes) . . . . . . . . . . . . . . . .270
Jam B, D (cover B and optional Duplex Unit) . . . . . . . . . . . .274
Printing a Status Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
The Ready light does not turn on. . . . . . . . . . . . . . . . . . . . . . .277
The printer does not print (Ready light off) . . . . . . . . . . . . . .277
The Ready light is on but nothing prints . . . . . . . . . . . . . . . .277
The optional product is not available . . . . . . . . . . . . . . . . . . .278
Sharing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
Network printers cannot be monitored in a
Windows 95 environment . . . . . . . . . . . . . . . . . . . . . . . . . .279
Printout Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
The font cannot be printed . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
Printout is garbled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280
Graphics do not print correctly . . . . . . . . . . . . . . . . . . . . . . . .280
Color Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281
Cannot print in color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281
The printout color differs when printed from
different printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281
The color looks different from what you see
on the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
The background is dark or dirty . . . . . . . . . . . . . . . . . . . . . . .283
White dots appear in the printout . . . . . . . . . . . . . . . . . . . . . .283
Print quality or tone is uneven . . . . . . . . . . . . . . . . . . . . . . . . .284
Half-tone images print unevenly . . . . . . . . . . . . . . . . . . . . . . .284
Toner smudges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285
Areas are missing in the printed image . . . . . . . . . . . . . . . . .285
Completely blank pages are output. . . . . . . . . . . . . . . . . . . . .286
The printed image is light or faint . . . . . . . . . . . . . . . . . . . . . .287
The non-printed side of the page is dirty . . . . . . . . . . . . . . . .287
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