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Parent topic: Solving Network Problems
Solving Interactive Problems
Check the solutions in these sections if you have problems using the interactive system.
Solutions When "Error Occurred in the Easy Interactive Function" Message Appears
Solutions When the Interactive Pens Do Not Work
Solutions When the Interactive Pen Position Is Not Accurate
Solutions When Manual Calibration Does Not Work
Solutions When the Interactive Pens Are Slow or Difficult to Use
Solutions When the Interactive Pens Cause Interference or Unwanted Effects
Solutions When Finger Touch Interactivity Does Not Work
Solutions for Problems With Capturing, Printing, Saving, or Scanning
Solutions When Inking Does Not Appear in Microsoft Office
Solutions When the Pen Does Not Work Over a Network or the Toolbars Do Not Appear
Solutions for Problems with a Shared Whiteboard
Solutions When the Time is Incorrect in Whiteboard Settings
Parent topic: Solving Problems
Solutions When "Error Occurred in the Easy Interactive Function" Message Appears
If the "Error occurred in the Easy Interactive Function" message appears, contact Epson for help.
Parent topic: Solving Interactive Problems
Solutions When the Interactive Pens Do Not Work
If the interactive pens do not work, try the following solutions:
• The pens turn off automatically when not in use. Pick up the pen to turn it back on.
• Make sure you are not covering the black section near the tip of the pen.
• Make sure the pen tip is securely attached to the pen.
• If the pen tip is worn out, dirty, or damaged, you may need to replace it.
• Try replacing the soft pen tip with the hard pen tip.
• Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the
projector.
• Try holding the pen at a different angle so that your hand is not blocking the signal.
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