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• Keep your clothing or parts of your body more than 0.4 inches (1 cm) away from the projection
surface.
• If touch operation does not work correctly even after calibration, press the icon on the Home
screen and check the Calibration Range setting. Select Wide if you drag items when touching the
screen or Narrow if mouse operations do not work smoothly.
Parent topic: Solving Interactive Problems
Related concepts
Pen Calibration
Related tasks
Calibrating for Finger Touch Interactivity
Solutions for Problems With Capturing, Printing, Saving, or Scanning
If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following
solutions:
• If you start a process using one of the pens, you must complete it using the pen. If you start using the
remote control or control pad, you must complete the process using the remote control or control pad.
• If you are having trouble pasting a captured image, make sure the image is not HDCP protected.
• If a black frame appears around a pasted image, it may be because the image was shifted or resized.
• Connect only one printer or multifunction device at a time, and make sure the device is supported by
the projector. Scanning and USB printing are only supported by Epson multifunction devices.
• If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any
other error state.
• For USB printing or scanning, make sure a USB cable is connected between the projector's USB-A
port and the USB-B port on the control pad. Make sure another USB cable is connected between the
Printer port on the control pad and the printer itself.
• For USB printing or scanning, try connecting a different USB cable, and make sure the cables are less
than 16 feet (4.9 m) long.
• Check the Whiteboard Settings on the Extended menu.
Parent topic: Solving Interactive Problems
Related references
Projector Setup Settings - Extended Menu
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